Privacy Policy
Aspire PC Limited, trading as Aspire Personalised Care
Last updated: October 2026
Who we are
Aspire PC Limited provides personalised care and support services across South Yorkshire.
We are committed to protecting your privacy and handling your personal information fairly, lawfully and securely. We process personal information in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other relevant legislation.
Data controller: Aspire PC Limited
ICO registration number: Z3395691
Contact details
Aspire PC Limited
Butterthwaite House
Jumble Lane
Sheffield
S35 9XJ
Telephone: 0114 245 3620
Email: support@aspirepc.co.uk
Please contact us if you have any questions about this Privacy Notice or how we use your personal information.
Who this notice applies to
This Privacy Notice applies to:
- People we support
- Family members, advocates and representatives
- People making enquiries or being referred to our services
- Job applicants
- Employees and workers
- Healthcare and social care professionals
- Commissioners and partner organisations
- Visitors to our website
What information we collect
The information we collect depends on your relationship with us. It may include:
- Your name, address and contact details
- Your date of birth
- Emergency contact details
- Information about your health, care and support needs
- Medication information
- Communication needs and preferences
- Care plans, risk assessments and support records
- Safeguarding information
- Financial information where required to provide or manage a service
- Employment and recruitment information
- DBS, references and right-to-work information
- Correspondence, enquiries and complaints
- Information submitted through our website
- Technical information, such as your IP address, browser type, device information and website usage
Health, care and safeguarding information may be classed as special category personal data and will receive additional protection.
Information we receive from others
We may receive personal information from:
- Local authorities and commissioners
- NHS services and healthcare professionals
- Social workers
- Family members, advocates and representatives
- Previous care providers
- Referring organisations
- Recruitment agencies and referees
We only collect and use information that is relevant and necessary for the services we provide or our legal and regulatory responsibilities.
How we use your information
We may use personal information to:
- Assess, plan and deliver safe care and support
- Manage referrals and enquiries
- Communicate with people we support and their representatives
- Maintain care records, risk assessments and support plans
- Support medication management
- Protect people from abuse, neglect or harm
- Recruit and manage employees and workers
- Meet contractual requirements
- Comply with legal and regulatory responsibilities
- Investigate incidents, concerns and complaints
- Monitor and improve the quality of our services
- Manage and protect our website, systems and business operations
- Contact you for marketing purposes where you have agreed to this
Our lawful reasons for using information
We only use personal information where we have a lawful reason to do so. Depending on the circumstances, this may be because:
- It is necessary to provide care or meet a contract
- We have a legal or regulatory obligation
- It is necessary to protect someone’s life or safety
- It is necessary for the provision or management of health and social care
- It is necessary for safeguarding or reasons of substantial public interest
- We have a legitimate interest in operating, protecting and improving our services
- You have given consent where consent is required
Where we rely on consent, you may withdraw it at any time. Withdrawing consent will not affect information that was used lawfully before consent was withdrawn.
People we support
To provide safe and effective care, we may process information about:
- Health conditions
- Care and support needs
- Communication needs
- Medication support
- Risk assessments
- Care reviews and daily care records
- Mental capacity and decision-making support
- Safeguarding concerns
- Incidents, accidents and complaints
- Relatives, advocates and representatives
We use this information to provide personalised care, protect people’s wellbeing and meet our legal and regulatory duties.
Recruitment
If you apply to work with Aspire, we may collect:
- Application forms and CVs
- Contact details
- Employment history
- Qualifications and training records
- References
- Right-to-work documentation
- DBS information
- Driving information where relevant to the role
- Interview notes
We use this information to manage the recruitment process, assess your suitability for a role and complete safer recruitment checks.
Information relating to unsuccessful applicants will normally be kept for up to six months, unless there is a legal reason to keep it longer or you agree that we may retain it for future opportunities.
Website visitors
When you visit our website, we may collect:
- Your IP address
- Browser type and version
- Device information
- Pages viewed
- Time spent on the website
- Information submitted through an enquiry or contact form
We use this information to respond to enquiries, maintain website security, understand how the website is used and improve its performance.
Please do not include unnecessary or highly sensitive health or care information in a general website enquiry form. We will contact you if we require further information.
Who we share information with
We only share personal information where it is necessary, appropriate and lawful. This may include:
- Local authorities and commissioners
- NHS services, GPs and hospitals
- Social workers and other healthcare professionals
- Safeguarding teams
- The Care Quality Commission and other regulatory bodies
- Emergency services
- Professional advisers, auditors and insurers
- Approved systems and service providers that process information on our behalf
- Law enforcement agencies, courts or other public authorities where legally required
Organisations processing information on our behalf must protect it and only use it for the agreed purpose.
We do not sell personal information.
Safeguarding
Protecting people from abuse, neglect and harm is an important part of our responsibilities.
We may share relevant personal information without consent where this is necessary to protect someone from harm, prevent or respond to abuse or neglect, meet our safeguarding duties or comply with the law.
We will only share information that is relevant and necessary in the circumstances.
How we keep information secure
We use appropriate physical, technical and organisational measures to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
These measures include:
- Secure electronic systems
- Password protection and access controls
- Limiting access according to people’s roles
- Staff training
- Confidentiality requirements
- Secure storage and disposal of records
- Procedures for responding to data security incidents
Only authorised people may access personal information when it is necessary for their work.
Information transferred outside the United Kingdom
Some organisations that provide systems or services to us may store or process information outside the United Kingdom.
Where this happens, we will ensure that appropriate legal safeguards are in place to protect the information.
How long we keep information
We only keep personal information for as long as it is needed for the purpose for which it was collected and to meet legal, regulatory, contractual and safeguarding requirements.
The length of time information is kept depends on the type of record, why it is held and any applicable legal or professional retention requirements.
Information is securely deleted or destroyed when it is no longer required.
Your rights
Depending on the circumstances, you may have the right to:
- Ask for a copy of your personal information
- Ask us to correct inaccurate or incomplete information
- Ask us to delete information where appropriate
- Ask us to restrict how information is used
- Object to certain uses of your information
- Ask for information to be transferred where applicable
- Withdraw consent where we rely on consent
- Raise a concern about how your information has been handled
Some rights may be limited where we have a legal, safeguarding or regulatory reason to continue using or retaining the information.
To exercise your rights, contact us using the details at the beginning of this notice. We may need to confirm your identity before responding.
Cookies
Our website may use cookies and similar technologies. Cookies are small files stored on your device when you visit a website.
Essential cookies may be used to make the website work correctly, maintain security and provide functions you have requested.
We may also use non-essential cookies, such as analytics cookies, to understand how visitors use the website and improve its performance. We will ask for your consent before placing non-essential cookies on your device.
You can accept, reject or manage non-essential cookies using the cookie controls on our website. You can also change your browser settings, although disabling essential cookies may affect how the website works.
You can change or withdraw your cookie choices at any time through the cookie settings available on the website.
Concerns and complaints
If you are concerned about how we have used your personal information, please contact us so that we can investigate and try to resolve the matter.
Aspire PC Limited
Butterthwaite House
Jumble Lane
Sheffield
S35 9XJ
Telephone: 0114 245 3620
Email: support@aspirepc.co.uk
You also have the right to raise a concern with the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk/
Changes to this Privacy Notice
We may update this Privacy Notice when our services, systems or legal responsibilities change.
The latest version will be published on our website. The date at the top of this notice will show when it was last updated.